Senior Site Reliability Engineer Manager, Foundation

15 hours ago


Seattle, Washington, United States Qualtrics Full time
About the Role

We are seeking a highly skilled Senior Site Reliability Engineer Manager to lead our Gov1 environment support team in the Foundation Product Unit. As a key member of our team, you will be responsible for managing a team of support engineers, collaborating with multiple engineering teams, and defining SLAs for various Gov1 activities.

Key Responsibilities:

  • Lead and manage a team of support engineers, fostering a culture of collaboration, innovation, and accountability.
  • Collaborate with multiple engineering teams within Foundation locally and internationally.
  • Manage and prioritize the team's day-to-day activities.
  • Define SLAs for various Gov1 activities, including patching, deployments, feature flippers, and more.
  • Manage on-call rotation for Gov1 incidents on Foundation's non-US teams.
  • Demonstrate great interpersonal skills and a desire to collaborate, both in-person and online.
  • Manage tasks and responsibilities, as well as lead and delegate to team members.
  • Demonstrate analytical and problem-solving skills.
  • Identify setbacks and shortcomings.
  • Show a strong interest in developing the SRE role and what that looks like for Qualtrics.
  • Hire and develop a team of SE/SRE.

Requirements:

  • Ability to read code (like Java, Node, Go).
  • Ability to read application logs.
  • Familiarity with one of the scripting languages (Bash, Python, Perl, or other).
  • Ability to write SQL queries and execute common DB operations (extracts, mass delete, etc).
  • Experience in diagnosing customer production issues.
  • Experience building and/or managing software deployment pipelines (CI/CD).
  • Excellent English communication skills, written and spoken.
  • Analytical thinking.
  • Proactive approach to issues and trends.
  • Experience as an SRE or SRE Lead.

About Qualtrics

Qualtrics is an equal opportunity employer, committed to the inclusion of all qualified individuals. We believe in sharing our success, which is part of the compensation for all employees. Our hybrid work model is elegantly simple: we all gather in the office three days a week, Mondays and Thursdays, plus one day selected by your organizational leader. For the rest of the week, work where you want, owning the integration of work and life.

What We Offer

  • Competitive salary and benefits package.
  • Sign-on bonus and restricted stock units.
  • Opportunities for growth and development.
  • Collaborative and dynamic work environment.
  • Flexible work arrangements.

How to Apply

If you are a motivated and experienced Senior Site Reliability Engineer Manager looking for a new challenge, please submit your application. We look forward to hearing from you.



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