Member Engagement Specialist

4 weeks ago


Lihue, United States GATHER FEDERAL CREDIT UNION Full time
Job Overview

Position Type: Full-Time

Work Schedule: Four shifts per week from 8:30 AM to 6:30 PM, with Saturday availability on a rotational basis. Enjoy three days off each week and a one-hour paid lunch break daily.

Reporting To: Branch Manager

Compensation: Pay Grade 6 - $23.00 per hour

A Member Engagement Specialist plays a vital role in delivering exceptional service to members, acting as a primary representative for public relations. This position involves maintaining accurate records of membership accounts and processing various member transactions through multiple channels including in-person, drive-up, phone, and mail.

Key Responsibilities:

  • Receive and verify deposits, ensuring accuracy in transaction amounts and endorsements. Process cash withdrawals and reconcile accounts while maintaining a balanced cash drawer.
  • Promote additional services offered by the credit union, including IRAs, certificates, safe deposit boxes, and loan products.
  • Handle membership applications, confirming eligibility and opening new accounts in line with established protocols.
  • Manage ATM and check card orders, addressing any disputes related to card fraud.

Employee Benefits:

  • Paid Holidays
  • Birthday Leave
  • Flexible Pay Options
  • $1,000 Employee Referral Bonus
  • Comprehensive Medical, Vision, and Dental Coverage
  • 401(K) Retirement Plan with Defined Benefit Options
  • Paid Time Off
  • Weekends Off
  • Educational Assistance
  • Flexible Spending Accounts
  • Life and Long-Term Disability Insurance
  • Employee Loan Discounts
  • Wellness Program Reimbursement

Qualifications:

Education and Experience: An Associate's degree from an accredited institution or a High School diploma with at least six months of experience as a Teller or in a similar cash handling role.

Interpersonal Skills: The role requires courtesy, tact, and diplomacy, with a focus on effective communication with both internal and external stakeholders.

Physical and Mental Requirements: This position primarily involves sedentary work with occasional lifting of up to 20 lbs. Candidates must be able to operate standard office equipment and perform tasks on a computer for extended periods. The ability to manage multiple priorities and maintain composure under pressure is essential.

Work Environment: The role is performed indoors in a climate-controlled office setting with minimal noise, requiring regular attendance and punctuality.



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