Trainer II Specialist

3 weeks ago


Tampa, Florida, United States Stellar MLS Full time

Stellar MLS is Seeking a Bilingual Trainer II

A Stellar MLS Trainer II will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional service to our customers.

About the Role:

The Bilingual Trainer II will be responsible for leading and facilitating classroom and virtual training sessions using provided training materials. This role will also involve collaboration with other team members to create, develop, and improve training content.

Key Responsibilities:

  • Present training content in multiple media formats to customers and/or staff
  • Communicate effectively and promptly
  • Complete assigned projects and tasks within deadlines
  • Assist in the creation, development, updating, and improvements to training content
  • Record, edit, and produce training videos
  • Communicate with Team Lead or Manager any day-to-day concerns that may negatively impact the team or Stellar MLS
  • Travel to conduct training sessions for various vendors and customers
  • Attend meetings and events to promote the organization and products as assigned
  • Able to conduct remote training sessions
  • Knowledge and ability to learn the CRM system, enter event information, update attendance, create cases, and document other relevant information
  • Maintain personal schedule and assist in quality control of team schedule
  • Accurately account for business-related expenses and mileage while adhering to all other company policies
  • Occasional after-hours is required and must be able to travel
  • Other responsibilities as assigned

Requirements:

  • Ability to read, write, understand, translate, listen, and communicate effectively in both English and Spanish is required
  • Ability to remain calm, professional, and respond appropriately in stressful situations and control a room during presentations, trainings, and events
  • Team-player, with ability to be extremely effective independently
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Ability to use basic technology needs for position including but not limited to computers, tablets, mobile phones, projectors, internet, wireless connections, laser pointer, remotes, audio, and able to troubleshoot basic issues when necessary
  • Ability to adapt to changing, fast-paced environment
  • Exceptional verbal and written presentation and communication skills
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or other form
  • Possess basic math skills with ability to compute rate, ratio, and percent
  • Ability to interpret bar graphs, charts, and other data sets
  • Previous Education/Training experience required
  • Experience with LMS (Learning Management System) a plus
  • Previous Real Estate related experience a plus

Working Conditions:

  • Acceptable vision and hearing (with or without correction)
  • Bending on occasion and lifting up to approximately 20 pounds occasionally
  • Standing and walking approximately 2 or more hours a day
  • Talking and sitting for long periods of time, approximately 8-10 hours a day
  • Writing and/or typing for long periods of time, approximately 8-10 hours a day

Education, Certifications, and Software Skills:

  • Bachelor's degree in a related field preferred or equivalent real estate or MLS industry experience
  • A minimum of 2 years, training-related education or experience
  • Proficient with Windows, and Microsoft 365 products (Outlook, Word, Excel, PowerPoint, etc.)
  • Knowledge of web browsers and communication software such as Zoom, GoToWebinar, and other related software

What We Value:

At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism, and cooperation through your actions and job performance.



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