Petco Clinic Lead

4 weeks ago

New York, New York, United States Petco Animal Supplies Stores, Inc Full time
Job Summary

We are seeking a highly skilled and experienced Petco Clinic Lead to join our team. As a key member of our field team, you will provide functional direction and supervision to our clinic staff, ensuring the highest level of customer service and operational excellence.

Key Responsibilities
  • Provide functional direction and supervision to field team members
  • Ensure all clinic processes are followed and necessary paperwork is completed accurately and completely
  • Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and manage any issues that arise during clinic
  • Facilitate sales environment among team by leading targeted discussion topics during daily commute
  • Ensure proper handling of all revenues for the day, including deposit to safe or bank
  • Assist customers in completing paperwork for a clear and accurate medical record
  • Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets
  • Offer available discounts to win customers experiencing disruptive or unpleasant experiences
  • Manage and assist loading and unloading equipment and supplies from company-supplied vehicles in a safe manner
  • Assist in training new partners according to training plan expectations
  • Understand and communicate Vetco medical recommendations, booster schedules, and products
  • Effectively communicate with store management to build an atmosphere of cooperation and business success
  • At conclusion of clinic, present report card and site report to MOD
  • Obtain the gross sales receipt of clinic sales (clinic transaction model) or SKU movement report (customer transaction model) from the MOD
  • Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment, or supplies have been left on the floor or shelves
  • Notify store well in advance if clinic team is running late
  • End of clinic and end of day reconciliation of all equipment and supplies
  • Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process
  • Accountable for accurate completion of all paperwork
  • Ensure all paperwork and checklists are completed
  • Ensure rig supplies and product bins are restocked at the end of day
  • Participate in company and sponsor-facilitated training related to products, services, policies, and procedures
  • Complete the Clinic Lead reports for each shift
Requirements
  • Must be able to perform all clinic job roles
  • Possess outstanding customer service skills, an aptitude for basic sales techniques, and an interest in animals, as well as a professional appearance and demeanor
  • Hold leadership qualities and/or experience
  • Be able to operate company vehicles
  • Ability to effectively communicate, provide functional direction, and leadership to team and resolve difficult situations independently
  • As direct contact with animals is required, must be comfortable handling and restraining animals within company policy
  • Existing partners applying must be in good standing
Work Environment
  • The majority of job duties are conducted indoors
  • Passenger vehicle travel is required to commute to work locations. In some locations, overnight travel may be required
  • Because this position requires bending, kneeling, moving equipment (up to 40 pounds, as necessary), and standing for long periods of time, there may be risk of injury resulting from improper procedures

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