Patient Access Representative
4 days ago
Olive View UCLA Medical Center is a community hospital that provides high-quality patient-centered care to the communities it serves. As a Patient Access Representative, you will play a crucial role in creating a positive patient experience by ensuring accurate registration and verification of patient demographic information.
About the Role
This fast-paced, high-volume environment interacts with patients and requires adherence to HIPAA and patient confidentiality requirements. You will use several technology platforms, including ORCHID electronic health records and websites, to determine insurance coverage verification. Your strong customer service and communication skills will enable you to treat patients with courtesy and respect while providing high levels of customer services in a culturally and linguistically sensitive fashion.
Responsibilities
• Interviews patients bedside and completes accurate registration using Workstation on Wheels (WOW) by following registration guidelines in various areas such as Emergency Room, Urgent Care Clinic, Psychiatric Emergency Room, and Labor and Delivery
• Ensures required signatures on consents, NOPP, and other applicable forms
• Ensures accurate verification of patient demographic information and payor source coverage details
• Enters registration notes and relevant information when needed
• Determines type of admission, ie., Medical or Psychiatric. Generate IP Pre-Admit FIN(Financial Identification Number). Ensures authorization is obtained from HMO, PHP for emergent Admission services
Requirements
• Minimum 2 years customer service experience
• Clearances per DHS employment contract
• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Outlook, and TEAMS, etc.
• Typing skills
Working Conditions
The job requires standing occasionally, walking occasionally, sitting constantly, handling frequently, reaching outward occasionally, reaching above shoulder occasionally, climb, crawl, kneel, bend not applicable, lift/carry occasionally - up to 15 lbs, push/pull occasionally - up to 15 lbs, see constantly, taste/smell not applicable.
Estimated Salary Range: $19.49 - $28.62 per hour.
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