Customer Support Director

4 weeks ago


Gainesville, Texas, United States Select Water Solutions Full time
Job Title: Customer Support Manager

Join Select Water Solutions as a Customer Support Manager and become a key liaison between our customers and our team. As a Customer Support Manager, you will be responsible for maintaining strong relationships with our customers, understanding their needs, and communicating their requirements to our management team.

Key Responsibilities:
  • Meet and communicate with customers on a daily basis to understand their needs and requirements.
  • Communicate with our Operations Manager and Corporate Account Representative to discuss customer needs and implement solutions.
  • Provide market intelligence, competition analysis, and trend reports to our management team and established information sharing channels.
  • Follow up to ensure personnel and equipment needs are met for the job at hand and as needs change.
  • Continuing relationship with customers as more jobs and needs become available.
  • Complete all required reports in a timely manner.
  • Maintain accurate records of all sales and prospecting activities, including sales calls, presentations, closed sales, and follow-up activities with supported customers.
  • Participate in and complete company-required training programs.
  • Participate in Environmental, Health, and Safety initiatives as set forth by the company.
  • Follow instructions and perform other duties as assigned by your manager.
  • Prospect potential customers and industries, educating them on our services.
Requirements:
  • Bachelor's degree preferred.
  • 10 years of relevant work experience may be accepted in lieu of a formal education.
  • 5 to 10 years' experience in a customer-facing role with a strong track record of relationship management and account development.
  • Strong facilitation skills with the ability to influence customer decision-makers.
  • Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating the sales effort.
  • Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
  • Must possess a valid driver's license and be eligible to drive a company vehicle according to Select's insurance guidelines.
  • Comfortable with MS Office, including Word, Excel, Adobe, Outlook, Teams, and PowerPoint.
  • Superior interpersonal skills and ability to work as part of a cohesive team.
  • Strong analytical, organizational, and planning skills.
Compensation Information:

Compensation is competitive and commensurate with experience.

Physical Demands and Exposures:

Traditional Monday through Friday, 8 – 5pm, unless operations dictate otherwise.

Involves traveling 50% of the time and sitting for extended periods.

Exposure to noise levels requiring the use of hearing protection.

Needs a high degree of concentration in a busy area.

Ability to individually lift up to 25 lbs.



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