Customer Experience Ambassador

1 week ago


Kissimmee, United States Westgate Resorts Full time
About Us

Westgate Vacation Villas & Town Center Resort is a world-class resort boasting over 3,000 accommodations and offering an exciting opportunity to meet guests from around the globe.


Job Summary

We are seeking a highly skilled Customer Experience Ambassador to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable experience at our resort.


Responsibilities
  • Dining reservations, event tickets, and local attractions arrangements
  • Providing comprehensive information on shopping areas, dining options, and recreational destinations
  • Assisting in arranging sightseeing tours, transportation, and other travel-related services
  • Luggage reception, storage, and delivery with utmost care and efficiency
  • Supporting office-related duties when necessary
  • Arranging interpreters or translators for international guests

Requirements
  • Lifting up to 25lbs
  • Standing for long periods
  • High school diploma or equivalent; or one to three months related experience and/or training
  • Strong written and verbal communication skills
  • Excellent customer service skills
  • Smoke-free workplace policy
  • Background check, drug test, and eligibility to work in the United States

What We Offer
  • Comprehensive health benefits: medical, dental, and vision
  • Paid Time Off (PTO): vacation, sick, and personal days
  • Paid Holidays
  • 401K with generous company match
  • Daily Pay benefit
  • Family benefits: pregnancy, parental leave, and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Members
  • Advancement & development opportunities
  • Community Involvement Programs

We are an Equal Employment Opportunity employer, committed to diversity and inclusion. If you have a disability and require a reasonable accommodation, please email WGAccommodations@wgresorts.com.



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