Customer Experience Ambassador
1 week ago
Westgate Vacation Villas & Town Center Resort is a world-class resort boasting over 3,000 accommodations and offering an exciting opportunity to meet guests from around the globe.
Job Summary
We are seeking a highly skilled Customer Experience Ambassador to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service and ensuring that every guest has an unforgettable experience at our resort.
Responsibilities
- Dining reservations, event tickets, and local attractions arrangements
- Providing comprehensive information on shopping areas, dining options, and recreational destinations
- Assisting in arranging sightseeing tours, transportation, and other travel-related services
- Luggage reception, storage, and delivery with utmost care and efficiency
- Supporting office-related duties when necessary
- Arranging interpreters or translators for international guests
Requirements
- Lifting up to 25lbs
- Standing for long periods
- High school diploma or equivalent; or one to three months related experience and/or training
- Strong written and verbal communication skills
- Excellent customer service skills
- Smoke-free workplace policy
- Background check, drug test, and eligibility to work in the United States
What We Offer
- Comprehensive health benefits: medical, dental, and vision
- Paid Time Off (PTO): vacation, sick, and personal days
- Paid Holidays
- 401K with generous company match
- Daily Pay benefit
- Family benefits: pregnancy, parental leave, and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Members
- Advancement & development opportunities
- Community Involvement Programs
We are an Equal Employment Opportunity employer, committed to diversity and inclusion. If you have a disability and require a reasonable accommodation, please email WGAccommodations@wgresorts.com.
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