Chief Administrative Professional for Orthopedic Practice
7 days ago
Overview
Hospital for Special Surgery, a renowned healthcare institution, is seeking a highly skilled Chief Administrative Professional to join Dr. Daniel Osei's esteemed orthopedic practice.
This prestigious role offers an exceptional opportunity to leverage administrative expertise and drive operational excellence in a fast-paced medical setting.
The successful candidate will be responsible for providing comprehensive administrative support, overseeing day-to-day operations, and contributing to an environment of clinical excellence.
Key Responsibilities
- Interact with patients and their families in person, on the phone, and via email communications in a professional, empathetic manner
- Answer phone calls, make calls to patients, physicians, and other staff, ensuring seamless communication
- Patient check-out after appointments and return visit scheduling, guaranteeing timely follow-ups
- Schedule surgical cases and new clinic appointments, optimizing productivity and patient flow
- Manage physicians' professional calendars, prioritizing tasks and ensuring efficient use of time
- Act as a liaison between the office and other hospital staff, fostering effective collaboration
- Manage front-end payment collection and insurance authorizations, ensuring accurate billing and reimbursement
- Train, oversee, and develop junior staff within the physician office, promoting growth and excellence
- Proactively identify ways to enhance physician office operations, driving continuous improvement
Qualifications
- Associate's degree required; Bachelor's degree highly desirable (5-7 years of physician office experience may be considered in lieu of education)
- Attention to detail and ability to relay messages and information accurately
- Ability to derive practical solutions independently in a fast-paced environment, escalating patient care issues appropriately if necessary
- Follow-through with tasks to completion, exceeding expectations for key tasks or critical patient needs
- Adherence to patient privacy and HIPAA protection of data, information, and other HSS policies
- Strong computer and internet skills, including proficiency with Microsoft Excel, PowerPoint, and Word
- Ability to learn new software tools and systems as required on the job
- Effective and accurate following of directions and/or instructions
- Superior written and oral communication skills
- Exceptional customer service skills
- Self-motivated, detail-oriented, and pragmatic individual energized by working in a fast-paced, evolving environment
- Strong organizational and problem-solving skills, with the ability to multitask
Compensation
The estimated salary for this position is $38.70-$51.40 per hour, reflecting the level of expertise and responsibility required.
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