Operational Support Specialist

1 week ago


Miami, United States The University of Miami Full time

The University of Miami is seeking a full-time Operational Support Specialist to work in Doral. This role is part of the UHealth System, Department of Urology, and requires a candidate with strong organizational and communication skills.

Job Summary

The Operational Support Specialist will perform a variety of clerical functions and office support activities to facilitate efficient operations within the assigned department(s). The incumbent will be responsible for managing expectations surrounding pre- and post-patient care, obtaining or reviewing patient demographic information, and answering multiple telephones for the department.

Key Responsibilities
  • Assist the department in managing expectations surrounding pre- and post-patient care.
  • Obtain or review all patient demographic information, insurance information, and referral numbers.
  • Review clinical records for completeness, including authorization, signatures, missing data, and other patient information.
  • Answer multiple telephones for the department: triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
  • Greet visitors and callers, handle their inquiries, and direct them to the appropriate employee according to their needs.
Required Skills and Qualifications

To be successful in this role, the ideal candidate should have:

  • A minimum of 2 years of relevant experience.
  • High school diploma or equivalent.
  • Strong data entry skills with minimal errors.
  • Ability to communicate effectively in both oral and written form.
Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more. Our physicians represent over 100 specialties and sub-specialties, and we serve South Florida, Latin America, and the Caribbean.

About Us

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.



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