Operational Support Specialist
1 week ago
The University of Miami is seeking a full-time Operational Support Specialist to work in Doral. This role is part of the UHealth System, Department of Urology, and requires a candidate with strong organizational and communication skills.
Job SummaryThe Operational Support Specialist will perform a variety of clerical functions and office support activities to facilitate efficient operations within the assigned department(s). The incumbent will be responsible for managing expectations surrounding pre- and post-patient care, obtaining or reviewing patient demographic information, and answering multiple telephones for the department.
Key Responsibilities- Assist the department in managing expectations surrounding pre- and post-patient care.
- Obtain or review all patient demographic information, insurance information, and referral numbers.
- Review clinical records for completeness, including authorization, signatures, missing data, and other patient information.
- Answer multiple telephones for the department: triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate employee according to their needs.
To be successful in this role, the ideal candidate should have:
- A minimum of 2 years of relevant experience.
- High school diploma or equivalent.
- Strong data entry skills with minimal errors.
- Ability to communicate effectively in both oral and written form.
The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more. Our physicians represent over 100 specialties and sub-specialties, and we serve South Florida, Latin America, and the Caribbean.
About UsThe University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
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