Distribution Sales Manager

4 weeks ago


Castle Rock, Colorado, United States J. Kent Staffing Full time

Compensation: $70,000 - $80,000/year + a comprehensive benefits package including 401K, Medical, Dental, Vision, PTO, 8 Paid Holidays, and Sick Time

Work Schedule: Monday - Friday 8:00 AM - 5:00 PM (1-hour unpaid break)

Job Overview: Our client, a leading building materials/manufacturing company, is seeking an experienced Inside Sales Manager to lead a growing team of sales professionals. This position requires a highly motivated and results-driven individual with a strong background in sales and customer service management.

Key Responsibilities:

  • Provide leadership, mentorship, and coaching to ensure sales team members meet individual and team performance goals
  • Accurately manage order processing, including pricing, terms of sale, product, quantity, shipping, and special instructions
  • Coordinate and manage deliveries, collaborating closely with the warehouse team to ensure timely and accurate shipments
  • Maintain system accuracy on sales orders to reflect realistic ship dates
  • Manage customer files, including accurate pricing, payment terms, and contact information
  • Partner with internal supply chain departments to manage customer orders and ensure expectations are met
  • Complete product returns, warranties, and invoice adjustments in a timely manner, ensuring accurate reason codes and compliance with company policy
  • Maintain daily contact with sales representatives regarding pricing inquiries, discrepancies, and status updates
  • Maintain accurate price books and initiate price increases to ensure implementation in the invoicing system
  • Report competitive activities to the sales team
  • Resolve customer conflicts and handle escalation procedures as needed
  • Ensure coverage for customer service areas, including the showroom, by managing team schedules
  • Attend management meetings as directed
  • Generate and distribute flash and bookings reports daily
  • Foster strong relationships with clients to ensure high levels of customer satisfaction and loyalty
  • Subject matter expert on all products, codes, and systems
  • Process client payments
  • Analyze customer feedback and sales data to identify areas for improvement and growth

Requirements:

  • High school diploma required (college degree preferred)
  • 5+ years of experience in inside sales and customer service management, preferably in a distribution company
  • 2+ years of supervisory/management or lead experience preferred
  • Strong understanding of sales principles and customer service best practices
  • Proficient with Microsoft Office Suite
  • Proficient with navigating new software
  • Prior experience working in an ERP system


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