Senior Operations Coordinator

1 week ago


Schertz, Texas, United States Kanaan Communications, LLC Full time

The Dispatch Supervisor - Team Lead is an integral role in ensuring the efficient and effective operation of our dispatch team. With a focus on maintaining high-quality performance, this position oversees the work of dispatchers and collaborates with the PMO to keep training and documentation up-to-date.

About Kanaan Communications, LLC

Kanaan Communications, LLC is a dynamic company committed to providing innovative solutions to its clients. Our hands-on training, supportive environment, and responsive leadership make us an attractive employer for those seeking opportunities for growth and development.

Job Summary

We are seeking a highly skilled and experienced Dispatch Supervisor - Team Lead to join our team. As a key member of our operations department, this individual will be responsible for supervising and leading a team of dispatchers, creating and maintaining dispatcher schedules, and communicating with field workers, customers, and homeowners to ensure seamless operations.

Key Responsibilities
  • Ensure that all dispatch operations are carried out efficiently and effectively
  • Responsible for maintaining all dispatch team KPIs
  • Supervise and lead a team of dispatchers
  • Create and maintain dispatcher schedules in accordance with company policies
  • Communicate with field workers, customers, and homeowners to provide information necessary to complete field work
Required Skills and Qualifications

To be successful in this role, you will need:

  • Two years of related work experience
  • A bachelor's degree in a related field or equivalent work experience
  • Proficient in the use of office hardware and software (PCs, Tablets, Printers, Copiers, Microsoft, Google, etc.)
  • Excellent Customer Service skills and strong English language skills both oral and written
  • Work safely, with or without supervision
  • Read, understand, interpret, input and analyze data with a high degree of accuracy and completeness
Benefits

As a valued member of our team, you can expect:

  • Office based scheduled M-F, 8-5 with evening and possible weekend coverage as needed
  • Weekly Paychecks
  • Paid Time Off, Parental Leave, and Holidays
  • Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • 401(k) w/ Company Match
  • Stock Purchase Plan
  • Education Reimbursement
  • Legal Insurance
  • Discounts on gym memberships, pet insurance, and much more
Salary

The estimated salary for this position is $60,000-$80,000 per year, depending on experience.

Why Work with Us?

Kanaan Communications, LLC offers a unique opportunity for career growth and development in a supportive and collaborative environment. We value diversity and inclusion and are committed to providing equal opportunities for all applicants.



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