NMCI Support Specialist

3 weeks ago

Newport News, Virginia, United States QinetiQ Full time

Company Overview

We are a world-class team of professionals who deliver next-generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations worldwide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR).

QinetiQ US's dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend.

Why Work with Us?

If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family, and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives.

Position Overview

The Naval Undersea Warfare Center Division, Newport (NUWCDIVNPT) is a naval research activity operating under the direction of the Commander, Naval Sea Systems Command (NAVSEA). It provides research, development, test and evaluation, engineering analysis and assessment, as well as Fleet support capabilities for submarines, autonomous underwater vehicles/systems, and offensive and defensive undersea weapon systems, and stewards existing and emerging technologies in support of undersea warfare.

The NUWCDIVNPT Electromagnetic Systems Department (Code 34) is tasked to perform a wide range of engineering and program management functions in support of the design of programs and products that provide tactical and strategic combat systems and special mission sensors for U.S. Navy platforms, including SSN, SSGN, SSBN, SEAWOLF, and Columbia Class submarines, surface ships, aircraft, and land-based facilities.

We are looking for great people to join the QinetiQ Team in support of acquisition program management, in-service management, financial/budgetary planning and execution, and internal information technology and information assurance processes and procedures to carry out this mission.

Responsibilities

  • Support on-premises Navy Marine Corps Internet (NMCI) hardware inventory, such as monitors, keyboards, peripherals, and computers, for distribution to ACTRs and customers for NUWCDIVNPT.
  • Execute Move-Add-Change (MAC) requests, buildouts, and other related NMCI business processes.
  • Communicate updates and changes to the NMCI catalog of services to ACTRs and customers.
  • Support NMCI contract line items, including software, services, and work requests.
  • Assist and perform NMCI hardware refreshes.
  • Support cellular/wireless requests, including activations, ordering, cancellations, disposal, suspending services, ordering accessories, installing PureBred certificates, enrolling devices in Mobile Device Managers (MDM), changing plans and features from request systems, and subsequently fulfilling requests through mandatory cellular contract transaction systems.
  • Hybrid working environment (50% Government Site / 50% Remote)

Required Qualifications

  • One (1) year or more of demonstrated experience in NMCI Support, service desk, or IT Help Desk.
  • Demonstrated experience with Navy Marine Corps Intranet (NMCI) Enterprise Tool (NET) hardware and software asset ordering and tracking.
  • Must have or be able to obtain and maintain a Secret level clearance.
  • Accuracy and strong attention to detail; effective at organizing, prioritizing, and multi-tasking.
  • Excellent oral and written communication skills.

Preferred Qualifications

  • CompTIA Security+ Certification or equivalent IAT Level II certification preferred.

Company EEO Statement

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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