Revenue Operations Specialist
4 days ago
About Intelliswift
">At Intelliswift, we simplify and innovate to make it easy for our customers to do business with us. As stewards of our global quote-to-cash business processes, we strive to delight customers and stakeholders through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs.
">The Role
">We are seeking a highly skilled Revenue Operations Specialist to join our team. This is a 13-month contract position paying $20.20/hour.
">Responsibilities
">- ">
- Support all activities related to customer account management, business consultation, contract validation and execution, order processing, invoice creation, usage metering, and provisioning products.">
- Perform complex validations of revenue transactions sourced through multiple selling channels, ensuring deals align with product rules, revenue standards, and compliance policies.">
- Execute work in compliance with SOX controls, drafting controls, narratives, memos, and process documents. Partner with internal and external auditors on audits of control design and execution.">
- Steward and knowledge expert over customer information related to contracting, order management, and provisioning, leveraging this knowledge to provide business recommendations for optimal customer experience outcomes.">
- Monitor automated transactions through various tools and technology solutions, reviewing logs and system reporting to intervene, troubleshoot, and manage errors.">
- Provide escalation support for external customers, sales, customer service, product management, product marketing, finance, and legal, serving as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.">
- Be a champion of scaling the business through automation by identifying ideas, building proposals, securing support for prioritization, documenting requirements, partnering with technical teams for development, testing solutions, and leading enablement and change management.">
- Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes, executing against defined integration strategies for acquired companies.">
- Design and execute reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.">
- Create and maintain documentation essential to performing the role, including job procedures, corporate policies, process flows, stakeholder FAQs, and new hire onboarding documentation.">
Requirements
">- ">
- Strong written and verbal communication and presentation skills">
- Relentless attention to detail with a focus on customer experience">
- Critical thinking skills to solve unique challenges">
- Ability to prioritize, multitask, and meet deadlines">
- Solid documentation and organizational skills">
- Self-starter able to execute work independently">
- Capable interpretation of legal contracts, terms, and conditions">
- Knowledge of accounts receivable, revenue recognition, and finance operations">
- Demonstrated proficiency with standard tools (Office 365, ERP, CRM)">
Education
">- ">
- Bachelor's degree or regional equivalent">
- 2-5 years of experience in a similarly related role">
About You
">We're looking for someone with a strong background in revenue operations, excellent communication skills, and the ability to work independently. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
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