Security Systems Specialist

5 days ago


Cincinnati, Ohio, United States Securitas Electronic Security Full time

We are seeking a highly skilled Security Systems Specialist to join our team at Securitas Electronic Security. This role is perfect for individuals who possess vocational training in electronics or electromechanical engineering and have a strong passion for delivering exceptional customer service.

As a Security Systems Specialist, you will be responsible for providing technical support on our security systems at customer sites. Your primary focus will be on ensuring the smooth operation of these systems, troubleshooting any issues that may arise, and performing routine maintenance tasks to prevent downtime.

This is an exciting opportunity to work with cutting-edge technology and be part of a dynamic team that is dedicated to providing innovative security solutions to our customers.

  • Respond to trouble tickets in a timely manner to ensure application uptime and system performance
  • Demonstrate expertise in diagnosing and resolving complex technical issues, often working individually and as a team to achieve this goal
  • Execute preventative maintenance tasks to maximize application availability and identify system faults, staying up-to-date with the latest developments in the field
  • Perform routine configuration changes, such as user permissions and application settings, to optimize system performance
  • Document all system modifications through a digital change control tracking system, maintaining accurate and detailed records
  • Produce high-quality technical documentation describing the conceptual and quantitative facets of system deployment, targeted at both technical and non-technical audiences
  • Conduct thorough pre-deployment end-to-end testing of all upgrades and major modifications, ensuring seamless integration and optimal performance
  • Install software upgrades and major modifications at customer sites, providing exceptional service and ensuring minimal disruption to operations

To be successful in this role, you will require:

  • A BS degree in Computer Science, Engineering, or a relevant field, along with strong theoretical foundations and practical skills
  • Strong working knowledge of Windows Server and Client environments, including network communications and IP addressing
  • Excellent problem-solving and analytical skills, with the ability to think critically and develop creative solutions
  • Excellent time management skills, with the capacity to prioritize tasks and meet deadlines
  • A positive attitude and strong work ethic, with a commitment to delivering exceptional results
  • Lenel OnGuard Certification or other enterprise-grade access control system certification is a plus
  • Verint Nextiva / VMS Certification or other enterprise-grade CCTV system certification is a plus

The estimated salary range for this position is $60,000 - $80,000 per year, depending on experience and qualifications. We offer a competitive benefits package and opportunities for professional growth and development.

We are an equal opportunity employer committed to diversity, equity, and inclusion. Our core values of Integrity, Vigilance, and Helpfulness guide our actions and decisions every day.



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