Dental Patient Services Coordinator

4 weeks ago


Gastonia, North Carolina, United States Kintegra Health Full time
Job Summary

Kintegra Health is a community-sponsored, family-centered provider of healthcare, health education, and preventive care services without regard for the ability to pay.

We are seeking a Bilingual Dental Patient Services Representative to join our team. This role is responsible for providing exceptional patient care and administrative support in a fast-paced dental clinic environment.

Key Responsibilities:

  • Welcome patients and visitors to the practice with a smile, making them feel important.
  • Speaks courteously, clearly, and calmly to patients in person or on the phone.
  • Gather, verify, and accurately enter and update any dental, medical, and insurance changes.
  • Properly notify the attending dentist and working assistants of patient's arrival and readiness.
  • Answer and respond to telephone calls with professionalism.
  • Uses script properly as needed when on the phone.
  • Schedule patients for efficient use of doctor and staff time, making patients aware of any overdue balances.
  • Manage recall system.
  • Confirm the next day's appointments by phone, reminding patient of their account status.

Kintegra Health Core Requirements:

  • Patient First – An approach to care that holds primary, the well-being and desires of the patient.
  • Build not Blame – Focusing first on finding fault with the process rather than the person.
  • Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds, and the use of organizational resources judiciously for both internal and external customers.
  • Cooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description.
  • Culturally Sensitive – Always working toward increasing one's ability to understand, communicate with, effectively interact, and care for people across cultures, while having an acute awareness of one's own culture.

We are an equal opportunity employer and value diversity. For further information, please reach out to Human Resources at humanresources@kintegra.org.

We are committed to improving our society.

Kintegra Health has implemented Covid-19 protocols for our current employees and new hires.



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