Customer Service Representative

4 weeks ago


Philadelphia, Pennsylvania, United States GIORDANOS GARDEN GROCERIES LLC Full time
Job OverviewGiordano Garden Groceries LLC, a leading wholesale produce distributor in Philadelphia, seeks a highly skilled Customer Service Representative to join our team. This full-time role offers a unique opportunity to engage with customers across multiple channels and contribute to our company's core values and community engagement. The ideal candidate will be energetic, personable, and possess sufficient product knowledge to fulfill customer orders and provide exceptional service to our long-standing customers.

Key Responsibilities

Provide timely and accurate information to incoming customer orders, status, and product knowledge requests.
Process customer orders/changes/returns according to company policies and procedures.
Maintain accurate records and logs, including filing of customer delivery slips and driver logs.
Ensure full customer satisfaction and maintain a friendly, helpful demeanor.
Provide information to customers regarding return/exchange policies and procedures, as well as payment terms.
Identify and resolve any issues that may arise in a timely and efficient manner.

Requirements

High school diploma with 1-2 years' customer service experience preferred. Produce knowledge a plus.
Computer skills to include: QuickBooks, Excel, and Microsoft Office.
Strong communication skills, both verbal and written, with customers and coworkers.
Organizational and multitasking abilities, with the ability to prioritize and plan work activities.
Professionalism, with a polite and tactful approach to interacting with others.

Work Environment

This is a dynamic and fast-paced work environment, requiring the ability to work evenings, weekends, and rotating holidays. The ideal candidate will be able to maintain a clean office space and develop a consistent cleaning routine.

Benefits

As a valued member of our team, you will have the opportunity to contribute to our company's core values and community engagement. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.

If you are a motivated and customer-focused individual with a passion for produce, we encourage you to apply for this exciting opportunity.

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