Network Security Expert

3 days ago


San Francisco, California, United States Cloudflare, Inc. Full time
About Us

At Cloudflare, we are on a mission to create a safer and more accessible Internet. We run one of the world's largest networks, protecting millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Our network gets smarter with every request, improving performance and reducing spam and other attacks.

Award-Winning Company Culture

Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes and are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills.

We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

The Customer Support Team

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a WordPress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist.

We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.

What You'll Do

You will be working closely with our Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable. This role requires flexibility to work varying schedules including weekends and holidays.

Your key responsibilities include:

  • Communicate with customers via chat, email, and phone
  • Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
  • DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting

In this role, you will have the opportunity to work with cutting-edge technologies and make a real impact on our customers' experience.

We are offering a competitive salary of $110,000 per year, depending on location and experience.



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