Guest Relations Ambassador

1 day ago


Lookout Mountain, Georgia, United States See Rock City Inc Full time

Customer Experience Specialist at See Rock City Inc

We are seeking a skilled Guest Relations Ambassador to join our team as a Customer Experience Specialist. This role is responsible for providing exceptional guest service across the organization, ensuring a positive and memorable experience for all visitors.

The ideal candidate will possess excellent communication skills, both verbal and written, and be able to effectively interact with guests and colleagues alike. Proficiency in MS Office, including Word, Excel, and Outlook, is also essential.

Responsibilities include:

  • Delivering exceptional guest service in line with the organization's mission and values
  • Administering the Guest Relations Desk, including answering incoming calls and processing/routing accordingly
  • Greeting and assisting guests and partners visiting the office
  • Maintaining the Guest Relations desk and office area in a professional and inviting manner
  • Providing general clerical and administrative support to the Guest Experience Support Team

Requirements:

  • High school diploma or general education degree (GED)
  • Minimum 6 months experience in guest/customer service environment preferred
  • Excellent computer skills and proficiency in MS Office
  • Outgoing, friendly personality and ability to provide excellent guest service
  • Ability to communicate and interact effectively in one-on-one and small group situations

This is a fantastic opportunity to join our dynamic team and make a real difference in the lives of our guests. If you have a passion for delivering exceptional customer experiences and are eager to grow your career, we want to hear from you

Salary: $13.00-$14.50 per hour



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