Service Director
3 weeks ago
Job Summary:
We are seeking a highly skilled Director of Service to lead our HVAC service team. The ideal candidate will have a strong background in commercial HVAC service management and a proven track record of driving business growth and customer satisfaction.
Key Responsibilities:
• Oversee and manage the HVAC service team, including hiring, training, and performance evaluations.
• Develop and implement strategies to improve service efficiency and productivity.
• Handle escalated customer complaints and ensure high customer satisfaction.
• Ensure our safety culture is encouraged and enforced to maintain our goal of Zero Accidents.
• Manage inventory and ensure necessary parts and equipment are available.
• Budget and manage labor & indirect cost. Responsible for signing off on bid temps and proposals.
• Develop and implement service strategies to enhance customer satisfaction and drive business growth.
• Establish and maintain relationships with union representatives.
• Manage and mentor the service manager and operations manager, providing guidance and support as needed.
• Monitor service performance metrics and make data-driven decisions to improve service efficiency and quality.
• Establish and maintain relationships with key clients to ensure their needs are met and exceeded.
• Collaborate with other departments to ensure seamless coordination of service delivery.
• Stay current on industry trends and best practices to improve service offerings continually.
Requirements:
• A degree in a related field or equivalent experience.
• 5+ years of experience in HVAC commercial service management.
• Knowledge of commercial HVAC systems and equipment.
• Leadership and team management skills.
• Excellent verbal and written communication skills.
• Proven track record of driving business growth and customer satisfaction.
About Us:
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Equal Opportunity Employer:
EMCOR Group and its companies are equal opportunity employers and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Notice to Prospective Employees:
There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
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