Customer Service Team Member

6 days ago


Memphis, Tennessee, United States Advertising Checking Bureau Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role involves providing exceptional service to clients, customers, and third parties through various communication channels.

About the Role

In this position, you will be responsible for managing client relationships, resolving queries and complaints, and ensuring timely and accurate service delivery. You will work closely with our Supervisors to identify potential customer service issues and proactively seek solutions.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and fax
  • Manage client communications, including logging all interactions in our phone log system
  • Identify and review potential customer service issues with your Supervisor
  • Maintain accurate documentation related to client communications
Requirements
  • High School Diploma or equivalent certificate
  • Basic PC knowledge, including Microsoft Office products (Outlook, Word, Excel)
  • Strong organizational and time management skills to manage multiple tasks and priorities


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