Host - Hospitality Ambassador

3 weeks ago


Annapolis, Maryland, United States Cooper's Hawk Winery & Restaurant Full time

Job Summary:

The Cooper's Hawk Host is responsible for providing exceptional guest experiences by greeting guests, assisting with reservations, and ensuring a seamless dining experience.

Key Responsibilities:

  • Greet guests with hospitality and friendliness
  • Execute professional phone skills when answering guest calls and inquiries
  • Engage with guests, answer questions about food, wine, and facilities, and educate guests on Barrel Reserve wine
  • Supervise dining room operations during meal service periods
  • Manage special seating requests and assist servers and service assistants as needed
  • Complete side work during non-busy hours and maintain a professional image

Requirements:

  • Must represent Cooper's Hawk values
  • Must be at least 18 years old
  • Ability to multitask, work calmly under pressure, and lift up to 40 lbs
  • Ability to stand and walk up to 10 hours per shift and perform essential functions with reasonable accommodation
  • Ability to work flexible shifts and schedules, including weekends and holidays

What We Offer:

  • Incredible discounts on dining, retail wine, and private events
  • Medical, prescription, dental, vision insurance, and wellness program
  • Company matching 401(k) retirement savings plan and flexible savings accounts
  • Highly competitive pay, team member incentives, and rewards
  • Paid time off, access to team member relief program, and employee assistance program

About Us:

Cooper's Hawk Winery & Restaurants was created to bring the Napa Valley experience to all of America, combining an elegant tasting room with a polished casual restaurant and scratch kitchen.

Our wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We believe that food and wine hold the power to forge a community, and with the world's largest wine club membership, we are democratizing the good life.


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