Centralized Access Coordinator
7 days ago
About the Role
We are seeking a highly skilled Centralized Access Representative to join our team at RWJBarnabas Health. As a key member of our patient access department, you will play a crucial role in ensuring that patients receive high-quality care and service.
Responsibilities:
- Perform scheduling, preregistration, insurance verification, patient payment collection, and other centralized scheduling duties in compliance with customer service standards.
- Routinely schedule outpatient testing for all patients where services occur as a scheduled appointment or recurring visit.
- Answer phones efficiently, providing timely and courteous access to the organization.
- Meet productivity, quality requirements, and service goals as outlined in performance expectations.
- Demonstrate accuracy in data collection and entry, critical thinking skills, solution-oriented interactions, and the highest level of customer service.
Requirements:
- Call Center experience.
- Customer service experience.
- High School Diploma or GED equivalent required within one year of hire.
- 1+ years of relevant experience in patient access preferred.
- Successful completion of all training and orientation programs required.
Benefits:
- Paid Time Off (PTO).
- Medical and Prescription Drug Insurance.
- Dental and Vision Insurance.
- Retirement Plans.
- Short & Long Term Disability.
- Life & Accidental Death Insurance.
- Tuition Reimbursement.
- Health Care/Dependent Care Flexible Spending Accounts.
- Wellness Programs.
- Voluntary Benefits (e.g., Pet Insurance).
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more.
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