Patient Experience Coordinator
7 days ago
RPM Physical Therapy is a unique, one-on-one, orthopedic manual therapy based clinic that has been serving patients for 5 years.
Our patient population primarily consists of individuals aged 35+ with a history of chronic pain, failed surgeries, and those focused on living an active, mobile lifestyle. We treat patients across a wide age range, from young athletes to seniors.
We offer a full gym and personal training services, which enables us to provide comprehensive care and rehabilitation programs for our patients.
Our goal is to deliver the utmost attention to care and rehabilitation, making us a great choice for those seeking effective physical therapy solutions.
Your RoleThis role is integral to our facility's success. As a Patient Experience Coordinator, you will be the first and last point of contact for our clients. Your primary responsibility will be to ensure a positive experience for every patient who walks through our doors.
Key responsibilities include:
- Fielding inbound calls and directing them to the appropriate team members
- Greeting and checking in/out clients
- Handling client packages and coordinating rescheduling as needed
- Gathering information to address client needs and anticipating their requirements
As a high-energy individual with excellent organizational skills, strong attention to detail, and effective communication abilities, you will excel in this role. If you thrive in a fast-paced environment and are passionate about delivering exceptional patient experiences, we encourage you to apply.
What You'll GainIn this role, you will have the opportunity to develop your problem-solving skills, build strong relationships with our clients, and work collaboratively with our team. We invest in the growth and development of our employees through education and mentorship, ensuring that you continue to learn and grow with us.
This position requires a full-time commitment with regular working hours between 8 am and 5 pm, Monday through Friday.
**Estimated Salary:** $45,000 - $60,000 per year, depending on qualifications and experience.
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