Hotel Night Auditor
6 days ago
The Embassy Suites Downtown Pittsburgh is seeking a detail-oriented and organized Night Auditor to join our team.
As a Night Auditor, you will be responsible for performing various tasks, including checking in/checking out guests, making stay reservations, answering phone calls, valet cars, and completing nightly audit procedures after midnight.
Key areas of responsibility include:
- Counting the cash drawer
- Checking the pool, fitness center, and breakfast area throughout your shift
- Communicating with prior shift staff about any details you need to know for your shift
Other duties may include:
- Printing downtime reports, guest request/comment reports, and CRM reports
- Printing available rooms reports and leaving them out for the next shift
- Entering wake-up calls and checking in remaining guests who have not arrived by 12 PM
- Completing the valet report and making copies for the audit packet and AM shift
- Checking the fax machine for incoming faxes
- Reviewing the resume packet from sales and becoming familiar with groups in-house
- Running the audit according to the checklist directions
- Printing occupied rooms reports for USA Today newspaper delivery
- Printing folios (zip outs) and sending required emails to the Corporate Office
- Rolling over M3s after the audit is completed
- Reporting no-shows to housekeeping
- Placing all paperwork in a manila envelope after the audit is completed
- Delivering zip-outs (express checkouts) before 4 AM
- Restocking the suit shop drink cooler, guest amenities drawer, print paper, and key packets
- Cleaning the desk area, back office, and lobby areas
- Counting the cash drawer and dropping money in the safe
- Communicating with the next shift about anything they need to know for the day
This position pays an estimated $15-$16 hourly wage. The successful candidate must possess good communication skills, both verbal and written, and be able to work well in a team environment. Prior hotel experience and knowledge of the OnQ property management program are preferred.
Benefits Include:
- Medical, dental, vision, life insurance, critical and accident insurance, PTO, and hotel discounts
Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones.
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