Commercial Account Manager
1 week ago
The Associate Account Manager is a key member of our commercial sales team, responsible for maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory.
This role requires a strong understanding of the waste management industry and the ability to effectively communicate with customers to meet their needs and exceed their expectations.
Key Responsibilities- Customer Retention: Proactively maintain and retain existing customers by making outbound calls and receiving inbound calls to retain business with Republic Services' smaller, less complex commercial and industrial customers.
- Sales and Service: Increase the level of penetration in existing customer base by selling the full suite of Republic Services products.
- Contractual Re-signs: Perform contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate.
- Customer Communication: Respond to all cancellation requests in alignment with the established escalation policy and proactively communicate with or respond to customers in support of company pricing initiatives.
- Utilization of Technology: Utilize Salesforce on a daily basis, scheduling and documenting all activities such as calls, meetings, and proposals.
- Customer Data Management: Capture customer emails, minimize rate restrictions, and customer credits.
- Waste or Transportation Industry Experience: A minimum of 1 year of customer service experience in the waste or transportation industry.
- Education: High school diploma or G.E.D.
Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans, and vision coverage, as well as health care and dependent care spending accounts, short- and long-term disability, life insurance, and accidental death & dismemberment insurance, employee and Family Assistance Program (EAP), employee discount programs, retirement plan with a generous company match, and Employee Stock Purchase Plan (ESPP).
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Commercial Waste Services Account Manager
1 week ago
North Haven, Connecticut, United States Republic Services, Inc. Full timeThe Associate Account Manager plays a pivotal role in maintaining and retaining relationships with existing customers for commercial and industrial waste services in an assigned territory. This position is responsible for proactively fostering strong partnerships with clients, ensuring their waste management needs are met with efficiency and reliability. As...
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