Customer Service Supervisor

4 weeks ago


Concord, New Hampshire, United States Rite Aid of New Hampshire Full time

Lead Service Associate Role

At Rite Aid of New Hampshire, we're committed to improving Health and Wellness in our community. As a Lead Service Associate, you'll play a vital role in achieving this mission.

Your key responsibilities will include supervising Store Associates, assisting with daily store operations, and providing exceptional customer service. You'll be an ongoing example of superior service, ensuring that our customers receive the best possible experience.

Why You'll Thrive Here:

You're passionate about helping others and have a natural ability to lead and build strong professional relationships. You're a problem-solver who consistently exceeds expectations and is passionate about providing top-notch customer service. You're also keen on optimizing processes and ensuring a safe, clean, and pleasing environment for customers and associates.

Day-in-the-Life of a Lead Service Associate:

Supervise and assist Store Associates with daily operational tasks
Assist customers with their shopping needs and transactions
Tend to merchandising tasks via plan-o-gram
Perform proper receiving and stocking procedures
Count and reconcile cash register drawers
Prepare deposits and order change from the bank
Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule
Maintain a safe, clean, and pleasing environment for customers and associates
Design a monthly schedule and assign work to foster an efficient and effective workflow

Education and/or Experience:

H.S. Diploma or General Education Degree (GED) required
At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level

What's in it for You:

We offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities. We're dedicated to creating an environment that inspires and motivates you to reach your full potential. We support personal growth and achievements, and we're committed to making Rite Aid of New Hampshire a great place to work.



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