Day Spa Operations Director

3 days ago


Brandywine, Maryland, United States Hand & Stone - Brandywine, MD Full time
About Us

Hand & Stone Massage and Facial Spa is a rapidly growing franchise system with over 500 locations across the US and Canada. We are committed to providing exceptional customer service and creating a welcoming atmosphere for our guests.

Job Description

We are seeking an experienced and dynamic Day Spa Operations Director to join our team in Hand & Stone - Brandywine, MD. The successful candidate will be responsible for directing and organizing the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.

Responsibilities
  • Sales Growth: Overcome objections during the sales process and increase the membership base by developing effective marketing strategies aimed at maximizing revenue and profits.
  • Data Analysis: Perform data analysis that drives business decisions and success, ensuring accurate tracking of staff schedules, capacity, revenue, and profits.
  • Cleanliness and Ambiance: Maintain the utmost cleanliness and soothing ambiance of the premises, ensuring a high level of customer satisfaction and addressing any complaints or issues promptly.
  • Staff Management: Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures, motivating and empowering them to achieve high standards.
Benefits
  • A competitive compensation package including commission opportunities and generous bonuses.
  • An estimated salary range of $65,000-$85,000 per year, based on experience and performance.
  • Employee discounts on spa services and products.


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