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Restaurant Host

1 month ago

Plainfield, Iowa, United States Auberge Resorts Full time
Restaurant Host Job Description

The Restaurant Host is a key member of our hospitality team, responsible for providing exceptional service and ensuring a positive experience for our guests from arrival to departure.

  • Greeting and Check-in: Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
  • Phone and Reservation Management: Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
  • Guest Placement and Coordination: Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
  • Station Setup and Maintenance: Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
  • Cleanliness and Organization: Maintain cleanliness, sanitation, and organization of the host/hostess station and assigned work areas.
  • Guest Profiles and Special Requests: Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
  • Menu and Wine List Management: Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
  • Guest Complaint Resolution: Resolve guest complaints promptly to ensure satisfaction.
  • Hotel Services and Local Information: Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
  • Collaboration with Food and Beverage Management: Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

Qualifications:

  • Prior experience in customer service or hospitality, preferably in a high-end setting.
  • Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
  • Must be of minimum age to serve alcohol.
  • Flexibility to work a variable schedule, including weekends and holidays.
  • Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Compensation: This position starts at $18.54/hour.

About Auberge Resorts Collection: Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service.