Propane Operations Manager

3 weeks ago


Wilmington, Vermont, United States Suburban Propane Full time

Job Summary:

We are seeking a highly skilled and motivated Office Manager to play a pivotal role in the success of our company by managing the customer service and administrative functions at a Customer Service Center (CSC).

Key Responsibilities:

  • Manage the CSC office function, which may include running reports, payroll, scheduling employee training, and handling office supplies and equipment.
  • Design and implement efficient office processes and procedures.
  • Ensure efficient execution and compliance of processes and procedures, which may include customer account and billing processes, credit and collections, bank deposits, petty cash, fuel inventory, and general delivery and service.
  • Recruit, manage, and train Customer Service Representatives to ensure maximum productivity, customer satisfaction, and compliance.
  • Resolve customer complaints, research complex customer issues, and monitor Customer Service team call transactions.

Why Work with Us:

At Suburban Propane, we offer a competitive benefits package, including medical, dental, and vision insurance, paid time off, a 401(k) with company match, and opportunities for continued learning and career development.

Requirements:

  • Minimum of 3 years of related experience.
  • High School diploma or GED (Associates Degree preferred).
  • Advanced customer service skills, including experience dealing with complex customer service issues.
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.

Equal Employment Opportunity:

Suburban Propane is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.


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