Senior Billing and Revenue Manager

1 week ago

Honolulu, Hawaii, United States Hawaiian Electric Full time

About the Role


We are seeking a highly skilled Billing and System Solutions Specialist to join our team at Hawaiian Electric. As a key member of our Revenue Management department, you will be responsible for providing business analysis and system support related to operations and projects, including billing enhancements as well as ongoing system support for the Customer Information System (CIS) and billing issue resolution.


Key Responsibilities



  • Coordinate, monitor, and administer utility and non-utility billing function, ensuring policies related to the billing function in the Customer Information System are in accordance with the Company's Tariff.
  • Develop and recommend policy direction for billing solutions that support the Hawaiian Electric Companies' initiatives, organizing, planning, collaborating, participating with cross-functional working groups in the Company to implement new pricing tariffs, processes, and procedures.
  • Analyze special or complex rate and billing situations, researching, assessing need, and gathering data to develop, coordinate, and implement recommended solutions, developing and maintaining database and spreadsheet applications to compute billing determinants for complex and specialized billing situations maintained outside of the Customer Information System and Meter Data Management systems.
  • Assist Billing team with issues and problems as they arise, assist with administering and creation of non-commodity invoices, manage defects and new requirements, investigate, analyze, and resolve system application issues by applying knowledge of application functionality and associated business processes.
  • Investigate, test, and implement new software technologies in support of continuous improvement of the billing process, especially related to specialized billing situations, coordinate, test, and implement feeder system interfaces (i.e., MV90, advanced metering, and meter data management systems) collaborating with Information System personnel as required.
  • Compile data for balancing, reconciliation, and reporting requirements for internal and external parties, analyze large volumes of data with a high level of accuracy and attention to detail, prepare and review monthly account reconciliations and journal entries to submit to Finance and Accounting.
  • Research and analyze current work practices, developing processes that will result in increased user effectiveness, improved system accuracy, cost containment, and increased customer satisfaction, organize, facilitate, and perform financial, statistical, and operational studies to support process improvement initiatives and interpret process documentation.
  • Work closely with ITS support team to develop recommended policies, guidelines, and procedures related to process improvement initiatives, support initiatives and projects in new technology, customer options, and services, and/or process improvement that cross multiple organizations, participate in cross-functional teams/projects, including system integration and package-based implementation projects.
  • Participate in process design activities and workshops, research, assemble, coordinate, and maintain Section's training material and document all required Business and Regulatory requirements to enable understanding and resolution of system and/or process problems, assist in identifying specialized training needs and coordinate training sessions for department/division/section personnel.
  • Provide subject matter expertise to business unit on internal controls and accounting issues, ensure documented procedures and controls are in compliance with SOX, as an SAP power user, provide support to department users, troubleshoot, and resolve general problems within the functional area of expertise, document, and report problems to the Help Desk, and help department users learn how to problem-solve independently.
  • As a Meter Data Management power user, provide support to department users, troubleshoot, and resolve general problems within the functional area of expertise, document, and report problems to the Help Desk, and help department users learn how to problem-solve independently, organize, coordinate, maintain, and update Customer Information System rate databases for all Companies in accordance with published Tariffs approved by the PUC.
  • Update include all price changes filed with the PUC on a monthly, quarterly, annually (i.e., Energy Cost Recovery Clause factors, DSM) as well as all base revenue and revenue adjustment unit pricing changes related to General Rate Increases approved by the PUC, develop test data and perform test of rate changes prior to implementing new rates or change in rate structures, collaborate and coordinate with other sections in the Company to implement new pricing structures/tariffs and validate accuracy of calculations to meet SOX compliance.
  • Provide assistance with rate case testimonies, information requests, and other special projects as requested, prepare specialized reports and confidential documents as required, participate in Company emergency response activities as assigned, including any activities to prepare for such emergency response.

About You


We are looking for a highly skilled professional with several years (3-5) of experience in billing and rate design, as well as several years (3-5) of experience in accounting, budgeting/forecasting, finance. You should have a thorough knowledge of electric utility and non-utility billing, forecasting, budgeting methods and systems, payroll, and financial information systems; management theories and practices normally acquired through college-level courses or equivalent experience.


You should also possess excellent written, oral, and listening communication skills to effectively collaborate with all levels in the company and external groups, demonstrated effective presentation skills to present information in a professional manner, demonstrated ability to work in a team setting and work collaboratively across functional areas, levels, and departments to develop and implement process improvement initiatives and solutions.


The salary range for this position is $85,000 - $115,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.

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