Patient Services Coordinator
1 month ago
Innovista Medical Center is revolutionizing the way patients experience healthcare. As a Patient Services Representative, you will play a vital role in delivering exceptional customer service and facilitating seamless communication between healthcare professionals.
Key Responsibilities:- Patient Interaction: Provide empathetic and patient-centric support, addressing inquiries and concerns with professionalism and accuracy.
- Appointment Scheduling: Efficiently schedule and confirm patient appointments, collaborating with various departments to optimize availability.
- Documentation and Record Keeping: Maintain accurate and confidential patient records, ensuring compliance with data security and privacy regulations.
- Insurance Assistance: Assist patients with insurance-related queries, including verification, pre-authorizations, and billing inquiries.
- Communication Coordination: Route calls to the appropriate healthcare professionals or departments, effectively communicating patient observations and concerns.
- Proven experience in a call center or customer service role, preferably within a medical or healthcare setting.
- Strong communication skills, with the ability to convey complex medical information clearly and concisely.
- Familiarity with medical terminology and procedures.
- Ability to handle a high volume of calls in a fast-paced environment with efficiency and accuracy.
- Empathetic and patient-focused approach when dealing with inquiries and concerns.
- Basic computer skills and proficiency in relevant software applications.
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- A comprehensive benefits package, including health, dental, and vision coverage, as well as a 401(k) plan with a company match.
- Generous paid time off policy, including nine paid company holidays and Diversity Days.
- Paid Parental Leave (up to 6 weeks, subject to applicable waiting period).
- Clear career advancement and growth pathways, with continuous education opportunities.
Innovista Medical Center is committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.
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