Physiotherapist - Customer Experience Specialist

7 days ago


Yorktown Heights, New York, United States Elevate Physical Therapy Full time
Company OverviewElevate Physical Therapy is a dynamic and therapist-owned private outpatient orthopedic physical therapy practice. As a growing company with multiple clinics in NY and CT, we pride ourselves on delivering exceptional customer experiences while fostering a nurturing environment.

SalaryWe offer a competitive salary, including PTO, 401K, unmatched CEU reimbursement, license and dues reimbursement. Our dedication to education and mentorship sets us apart from other companies in the industry.

Job DescriptionThe ideal candidate will be responsible for cultivating an outstanding customer experience, ensuring seamless communication between patients, front office staff, and administrative teams. This includes proper scheduling and avoiding lapses in care. The successful candidate will meet or exceed state-mandated CEU requirements, actively participate in our internal education and training programs, and work closely with Elevate peers to provide the best rehabilitation experience possible.

Key Responsibilities
  • Maintain high customer satisfaction scores that exceed industry standards.
  • Foster the Elevate culture, emphasizing teamwork, camaraderie, and learning in a pleasant work environment.
  • Participate in Elevate's educational and mentorship initiatives.
  • Collaborate with the marketing team to develop and implement effective marketing strategies.
  • Meet or exceed budgeted numbers and make scheduling adjustments as necessary to ensure sufficient appointments.
  • Communicate effectively with the team to provide the best patient experience.
  • Timely obtain, communicate, and assist patients in completing insurance requirements and necessary paperwork.
  • Perform initial evaluations, follow-up visits, and re-evaluations as needed.
  • Discharge patients appropriately and provide necessary information and documents for insurance companies.
  • Communicate clearly with patients regarding their diagnosis, prognosis, expected frequency and duration of care, self-management techniques, home exercise programs, and lifestyle modifications.
  • Stay up-to-date with all state-mandated continuing education requirements.
  • Maintain accurate and compliant documentation within our 24-hour initiative.
  • Possess an active license in the state of practice.

Requirements and Qualifications
  • Excellent communication skills.
  • Able to work collaboratively with the team.
  • Enjoys the camaraderie and continuous educational challenges of the Elevate team.

Benefits
  • Competitive salary.
  • PTO and paid time off.
  • 401(k) matching.
  • Bonus based on performance.
  • Company parties.
  • Dental insurance.
  • Free food & snacks.
  • Health insurance.
  • Opportunity for advancement.
  • Unmatched CEU reimbursement.
  • License and dues reimbursement.

OthersWe are dedicated to providing our community with the most integrated and trusted evidence-based approach. If you're passionate about delivering exceptional patient care and working in a dynamic, growth-oriented environment, we encourage you to apply.

  • Yorktown Heights, New York, United States Hallmark Full time

    Benefits and PerksAs a valued employee of Hallmark, you will enjoy a range of benefits and perks, including competitive pay, opportunities for career advancement, and access to exclusive discounts and rewards. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.In addition to these benefits,...


  • Yorktown Heights, New York, United States Seth A Keiles DMD & Dana G Keiles Full time

    Job OverviewSeth A Keiles DMD & Dana G Keiles is seeking a highly skilled and organized Front Desk Coordinator to join our team. This is a full-time position with a competitive salary of $45,000 per year, plus bonus opportunities.In this role, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients....


  • Yorktown Heights, New York, United States LifeStance Health Full time

    We are actively looking to hire talented professionals who share our passion for delivering exceptional patient care and clinical excellence in a dynamic environment. LifeStance Health is committed to providing its Psychologists with the resources they need to succeed, including a flexible hybrid system that allows for a balance between in-person and remote...


  • Yorktown Heights, New York, United States Equinox Full time

    Unlock Your Potential as a Fitness Career Development Specialist at EquinoxWe are seeking a highly motivated and passionate Personal Trainer to join our team at Equinox. As a Fitness Career Development Specialist, you will have the opportunity to maximize your personal and client performance while developing a comprehensive approach to programming,...


  • Yorktown Heights, New York, United States Experis Full time

    **Job Title:** Senior Semiconductor Fabrication SpecialistWe are seeking a highly skilled and experienced Semiconductor Fabrication Specialist to join our team in Yorktown Heights, NY. This is an excellent opportunity for individuals with experience working in semiconductor manufacturing lines.**About the Role:Process wafers on advanced reactive ion etch...


  • Yorktown Heights, New York, United States YAI Full time

    About the RoleWe are seeking dedicated individuals to join our team as Caregivers and Support Specialists. In this rewarding role, you will have the opportunity to make a meaningful difference in the lives of people with intellectual and developmental disabilities.As a Caregiver and Support Specialist, you will work closely with our team to provide...


  • Yorktown Heights, New York, United States Clinical Magnet Full time

    Clinical Magnet is partnering with one of its largest clients to select a qualified Nursing Leadership Specialist for one of their surgery center locations near Yorktown Heights, NY.This is a direct hire opportunity. The ideal candidate will lead all aspects of the nursing department, overseeing OR, Preop, and PACU operations. Key responsibilities include...


  • Yorktown Heights, New York, United States CareerNation Full time

    Job OverviewWe are seeking a highly skilled Medical Professional to join our team as a Patient Care Specialist. In this role, you will be responsible for providing exceptional patient care and support in a fast-paced medical office setting.Estimated Salary: Up to $28.00 per hourAbout the RoleAs a Patient Care Specialist, you will be working closely with...


  • Yorktown Heights, New York, United States Matt Spector - State Farm Agent Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our State Farm office in the Jefferson Valley Mall as a customer service representative. This role offers an excellent opportunity for career advancement and professional growth.Salary: The estimated annual salary for this position is $45,000 - $60,000, depending on...


  • Yorktown Heights, New York, United States Woodtronics Full time

    Job OverviewWe are a leading manufacturer of high-end cabinetry and furniture, seeking a skilled CNC Fabrication Specialist to join our team at Woodtronics. As a key member of our production team, you will be responsible for operating CNC machines, drafting accurate drawings, and collaborating with design teams to create visually appealing and functional...

  • Medical Assistant

    7 days ago


    Yorktown Heights, New York, United States Northwell Health | GoHealth Urgent Care Full time

    About the RoleWe are seeking a skilled Medical Assistant to join our team at Northwell Health | GoHealth Urgent Care. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our urgent care providers.Key ResponsibilitiesRegister patients, verify insurance, and process co-pays.Schedule appointments and...


  • Yorktown Heights, New York, United States United Parcel Service Inc. Full time

    Join Our Team as a Seasonal Driver HelperThe United Parcel Service Inc. is seeking highly motivated individuals to join our team as Seasonal Driver Helpers. As a member of our team, you will be responsible for assisting our experienced Package Delivery Drivers in delivering packages and ensuring excellent customer service.About the Role:This is a seasonal...

  • Physical Therapist

    7 days ago


    Yorktown Heights, New York, United States Nuvance Health Full time

    Pediatric to Geriatric Physical Therapy RoleWe are seeking a skilled Physical Therapist to join our team at Nuvance Health, providing comprehensive care to patients of all ages.About the Job:This is a full-time position that requires $60.00 hourly compensation and offers a range of benefits, including opportunities for professional growth and development.Job...


  • Yorktown Heights, New York, United States Executive Pursuit Full time

    Job OverviewThis exciting opportunity at Executive Pursuit offers a chance to work with top CROs and Pharmaceutical companies globally. As a Senior Clinical Supply Specialist, you will be responsible for overseeing project management, supply chain management, procurement, clinical supplies, and negotiation tasks on a day-to-day basis.ResponsibilitiesReceive...

  • Network Architect

    7 days ago


    Yorktown Heights, New York, United States Saxon Global Full time

    Saxon Global Job Description:As a Cloud Network Security Specialist at Saxon Global, you will be responsible for designing, architecting, building, deploying, and operating high-availability next-generation networks, cloud networks, and network security compartments.Key Responsibilities:Design and architect high-availability next-generation networks, cloud...


  • Yorktown Heights, New York, United States Optum Full time

    Role SummaryWe are seeking a highly skilled Ultrasound Technologist II to join our team at Optum, providing exceptional patient care and utilizing state-of-the-art technology to deliver high-quality diagnostic imaging services.About the JobThe successful candidate will be responsible for maintaining registration and active CMEs in ultrasound to provide...


  • Yorktown Heights, New York, United States Lyle Health Full time

    Lyle Health is seeking a highly skilled Surgical Physician Assistant to provide healthcare services under the supervision of a physician.Administer Injections and Medical ProceduresAssess Patient HealthProvide Medical TreatmentEducate Patients on WellnessDevelop Patient Management PlansMaintain a Safe Work EnvironmentPrevious experience as a physician...


  • Yorktown Heights, New York, United States Floral Long Term Care Full time

    Are you passionate about delivering exceptional care to seniors? We are seeking a skilled LPN (Licensed Practical Nurse) to join our team at Floral Long Term Care.We offer a competitive salary of up to $42 per hour, ensuring that you are fairly compensated for your hard work and dedication.About the RoleThis is a rewarding opportunity to make a positive...


  • Yorktown Heights, New York, United States SCA Health Full time

    Job Description OverviewWe are seeking a skilled Business Office Coordinator to join our team at SCA Health. As a key member of our operations staff, you will play a critical role in ensuring the smooth functioning of our business office.About UsSCA Health is a dynamic and growing healthcare organization that provides specialized care to patients across the...


  • Yorktown Heights, New York, United States UnitedHealth Group Full time

    Compensation and Benefits">$16.00 to $23.94 per hour, depending on qualifications and experience.About UnitedHealth GroupWe are a dynamic health care organization committed to helping people live healthier lives and making the health system work better for everyone. Our mission is to provide excellent patient care and service in a collaborative...