Head Teller

As a Head Teller at Carolinas Telco Federal Credit Union, you will play a vital role in implementing our existing policies, procedures, and systems involving teller operations and member service functions. You will be responsible for coordinating, directing, and assigning work, as well as answering Tellers' questions, resolving complex problems, and overseeing balancing.

Key Responsibilities:

• Ensure all Teller functions are correctly performed and are in accordance with established policies and standards.
• Perform surprise teller cash drawer audits quarterly and monthly on new tellers up to six months.
• Shred scanned branch capture checks according to the shredding schedule.
• Answer Teller questions, solve problems, and assist with complex transactions and sensitive member relations problems.
• Investigate Teller out-of-balance conditions and institute corrective procedures.
• Perform Teller paying and receiving functions as required.
• Maintain an inventory of teller checks, receipts, traveler's checks, and other negotiable items for use in the Teller area.
• Ensure the organization's core values are applied during communication with members and employees and are executed through daily functional processes.

Requirements:

• Business degree or Two to Three Years of equivalent experience.
• A thorough knowledge of Teller operations and procedures.
• Basic understanding of Company operations, including opening and closing accounts, loans, IRA, and certificate procedures.
• Understanding of Company philosophy.
• Knowledge of basic accounting.
• Minimum of two to three years of experience as a Teller.
• Ability to excel in a Sales and Service Team environment.
• Excellent communication and leadership skills. Training abilities.
• Professional appearance, dress, and attitude.
• Ability to operate related computer software, and business equipment.