Store Operations Manager

4 weeks ago


Fort Collins, Colorado, United States Insomnia Cookies Full time
Store Manager in Training Role

Insomnia Cookies is seeking a highly motivated and organized individual to fill the role of Store Manager in Training. As a key member of our team, you will be responsible for supervising and training staff, managing store operations, and ensuring exceptional customer service.

Key Responsibilities:
  • Perform as Manager-on-Duty during scheduled shifts when the Store Ops Manager is not present.
  • Supervise, train, and coach team members engaged in cookie sales and customer deliveries.
  • Lead new hourly staff onboarding and initial training.
  • Conduct initial interviews for potential new hires in the manager's absence.
  • Support the Store Ops Manager with ordering, inventory control, and scheduling.
  • Hold staff accountable to Insomnia Cookies' standards.
  • Upsell and provide exceptional customer service.
Requirements:
  • At least 1 year of experience in a supervisory role within a restaurant or retail store.
  • Prior experience conducting in-person interviews of hourly support staff.
  • Prior Point of Sale (POS) systems experience.
  • Ability to utilize MS Office, Word, and our Applicant Tracking System.
  • Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week.
  • Must be 18 years of age or older and have legal eligibility for employment in the United States.


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