Commercial Collections Specialist

6 days ago


Raleigh, North Carolina, United States GFL Environmental Full time

GFL Environmental is a leading environmental services company in North America, and we are seeking a highly skilled Commercial Collections Specialist to join our team in Raleigh.

The estimated salary for this role is $55,000 - 70,000 per year, depending on experience.

Job Overview

We are looking for a detail-oriented professional with excellent customer service skills to perform collection activities for commercial accounts. This role will work closely with the branch manager and personnel to provide status updates and resolve outstanding issues.

The ideal candidate will have a strong background in commercial collections, account receivable, and customer service, with excellent communication and problem-solving skills.

Responsibilities
  • Analyze and reconcile commercial accounts monthly and resolve any outstanding issues
  • Manage and execute commercial accounts collection process as approved by management
  • Escalate unresolved issues to team lead or collections manager as needed
  • Report monthly to collections manager outstanding collection accounts and issues

The Commercial Collections Specialist will be responsible for maintaining detailed customer information on delinquent accounts, including contact information, and meeting or exceeding objectives and collection goals.

Requirements
  • Associate's degree (AA) from a two-year College or technical school or equivalent combination of education and experience
  • 2 to 3 years' experience in commercial collections, account receivable, and customer service
  • Excellent customer service and phone skills
  • Ability to resolve customer complaints and questions

The successful candidate will have strong Excel skills and the ability to effectively communicate with others verbally and in writing.

Benefits

GFL Environmental offers a competitive benefits package, including:

  • 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage
  • 401(k) with an employer match
  • Paid holidays & Paid time off
  • Employee Assistance Program with free counseling services


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