IT Support Specialist
6 days ago
At TeamLogic IT, we're dedicated to providing top-notch technical support to small and medium-sized businesses across North America. Our team is passionate about staying ahead of the curve, always looking for innovative solutions to complex problems.
Job SummaryWe're seeking an experienced Senior IT Technician to join our team. As a key member of our technical staff, you'll be responsible for ensuring seamless system operation and functionality, resolving support requests in a timely manner, and delivering exceptional customer service.
Responsibilities- Provide technical support via phone, web portal, or email to resolve end-user issues efficiently.
- Configure and set up new hardware and software systems for employees.
- Prioritize incidents and service requests based on defined SLAs.
- Use remote tools and diagnostic utilities to troubleshoot and resolve support requests.
- Perform hands-on fixes at the desktop level when necessary, including hardware repairs and delivery of peripherals.
- Install, configure, and manage endpoint protection software.
- Maintain advanced proficiency in Microsoft 365, Azure, Active Directory, File & Print services, DNS, DHCP, network firewalls, switches, and routers.
- Conduct preventative maintenance tasks, including workstation checks and cleaning.
- BUILD STRONG RELATIONSHIPS WITH COLLEAGUES AND DEPARTMENTS.
- College diploma or university degree in Computer Science or equivalent work experience (5 years).
- Advanced experience with Windows operating systems (7, 10/11, Server 2012, Server 2016, 2019, 2022) and Mac OS.
$60,000 - $75,000 per year
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