IT Relationship Manager
4 days ago
MSP Hire, Inc. is a leading IT Managed Service Provider partnering with small and mid-sized businesses in various locations. We deliver Managed IT Services, IT Support & Consulting, and seamless cloud and mobile technology integration for companies with complex IT needs but without the resources for a full-time IT department.
Job Overview
We are seeking an IT Relationship Manager to serve as the vital link between our clients and our technical service team. This role involves engaging with business owners and C-level executives, ensuring we provide top-tier service and fostering strong, long-term relationships.
Responsibilities
- Client Technology Business Review
- Plan, organize, and lead meetings with clients to discuss their IT needs and develop strategic technology plans.
- Deliver recommendations on hardware, software, and project implementations to enhance client efficiency and productivity.
- Management Reporting
- Review client accounts and create detailed reports on their current status and future projections.
- Quotes and Contracts
- Respond to client requests for hardware or software with accurate, timely quotes.
- Review existing contracts and provide proactive recommendations for service changes ahead of contract renewal dates.
Requirements
To be successful in this role, you will need:
- Professional Experience
- A minimum of 3 years of account management and customer service experience.
- Experience working with an MSP is a plus.
- Educational Background
- A relevant education degree and certification.
- Technical Skills
- An IT background and solid understanding of the technical issues clients face.
- Communication and Problem-Solving Skills
- Clear communication skills to work effectively with both clients and team members.
- Ability to analyze complex data, identify trends, and develop strategies that align with company goals.
- Strong problem-solving skills to collaborate with team members and leverage diverse perspectives to effectively resolve issues.
Benefits
- Competitive salary range: $60,000 - $75,000 depending on experience.
- Full-time in-office position (8:30a to 5:30p M-F) with limited local travel.
- Monthly fuel stipend.
- Vacation time: 2 weeks after 1 year, with 1 week available after 6 months.
- 40 hours PTO for use as sick time or personal errands.
- 8 National Holidays per year.
- 401K Retirement Plan with 4% matching Company contribution.
- Medical Insurance with fixed Employer contribution.
- Company-paid life insurance with additional coverage and AD&D available.
- Additional benefits include dental, vision, accident, hospital indemnity, and critical illness plans.
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