Career Strategist

Job Description: As a Career Strategist at Arbor E&T dba Equus Workforce Solutions, you will counsel and assist customers with job search strategies, personal career advisement, and training issues. You will identify and work with barriers to employment, professional goal setting, and planning. Additionally, you will provide outside resources, programs, and services for customers as needed, advising, monitoring, and tracking participation to maximize program functions and opportunities.

Responsibilities:

• Manage the day-to-day relationship with customers, addressing concerns promptly with an action plan to ensure satisfaction and documenting findings with clear, concise, and timely case notes.
• Maintain knowledge and professional understanding of various occupations and career paths for effective placement, processing, and assessment of customers, as well as determining services most appropriate for their career goals.
• Provide motivational support to customers during the job search process and identify training needs, ensuring appropriate training.
• Facilitate job readiness and search workshops, demonstrating strong strategies for re-engaging customers after training and finding employment.
• Effectively use the guidelines and standards of the Case Management Model to support participants' needs, successfully documenting customer success stories internally and externally.
• Analyze and construct critiques of resumes and required documentation for effective processing of customer eligibility.
• Administer and maintain accurate and complete records and correspondence as required by the Program Director and according to standards set by the customer.
• Create and maintain policies and procedures for Career Advisement, assisting in the training of other team members in those guidelines.
• Work under the direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, assisting program team members as necessary.
• Produce word processing documents, including charts and tables, proofreading and editing correspondence, memoranda, proposals, reports, and other requested documents.
• Maintain filing systems and perform other relevant duties as assigned by the Program Director.

Qualifications:

• Bachelor of Art or Bachelor of Science in psychology, marketing, business, human resources, or related fields with two plus years of relevant work experience.
• Experience working with career counseling consumers in a high volume work environment, particularly in human services or workforce development, or an equivalent combination.
• Strong communication and organization skills, computer skills, publishing skills, and the ability to communicate clearly and concisely.
• The ability to relate well with individuals, motivate, and possess experience in presenting workshops and working with individuals having one or more barriers to employment.
• A referral network with other human service agencies in the community and the ability to provide intervention services as needed.
• Knowledge of various job search strategies, resources, and action plans.
• Ability to follow instructions well.
• Adaptable, flexible, and a fast learner.
• Creative and able to meet deadlines.
• Works well under pressure and goal-oriented, working well within a team concept.
• Demonstrated customer service skills.
• Demonstrated computer skills, with experience using word processing and spreadsheet software applications.
• Familiarity with the communities being served.