Service Operations Supervisor
1 week ago
Job Summary:
We are seeking a highly motivated and experienced Service Operations Supervisor to join our team at Micro Center. As a key member of our Computer Service Repair Department, you will be responsible for leading a team of technicians and ensuring the efficient operation of our service repair department.
Key Responsibilities:
- Leadership and Guidance: Provide leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates, ensuring they have the necessary tools and resources to excel in their roles.
- Operational Efficiency: Ensure parts orders and returns are executed accurately and within timeframes specified, and manage inventory turns, obsolescence, and markdowns with Service Purchasing.
- Customer Service: Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally.
- Performance Management: Drive performance of the Service Department to meet or exceed established focus goals for customer satisfaction, productivity, income, and operational efficiency.
- Vendor Management: Responsible for vendor relationship management, including parts cost, margin, and service level agreements.
- Financial Management: Responsible for creating vendor profit and loss statements.
- Staffing and Training: Participate in staffing, orientation, and training activities in the store, and assist with scheduling to ensure proper coverage.
- Technical Certification: Maintain the technical certification level of the shop to ensure proper service and repair of products.
- Facility Maintenance: Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.
Requirements:
- Education: High school diploma or equivalent; Associate's or Bachelor's degree from a college or technical school preferred.
- Experience: At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
- Certifications: A+ and Apple certifications required within 120 days of hire.
- Communication and Language Skills: Ability to communicate professionally, handle multiple customers and projects at once, and read, analyze, and interpret general business periodicals, professional journals, or government regulations.
- Reasoning and Mathematical: Ability to calculate figures and amounts, apply concepts of basic algebra, and define problems, collect data, establish facts, and draw valid conclusions.
- Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.
Benefits:
- Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
- 401K Plan with Company Match
- Paid Time Off
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
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