Lead Teller De Zavala
1 month ago
PNC is seeking a skilled Customer Service Coach to join our Retail Branch Banking team. As a key member of our team, you will be responsible for coaching and mentoring tellers to deliver exceptional customer experiences. Your expertise will help improve customer financial well-being and create loyalty while increasing share of wallet.
Key Responsibilities
- Coach and mentor tellers to deliver unique customer experiences
- Process a variety of customer interactions
- Educate customers on alternatives available for their financial interactions
- Identify banking opportunities during customer interactions and refer as appropriate
Requirements
- 1+ years of related experience
- Strong communication and coaching skills
- Ability to work in a fast-paced environment
What We Offer
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, and more.
Why Join PNC?
PNC is a leading financial services organization with a strong commitment to customer satisfaction and employee development. We offer a dynamic work environment, opportunities for growth and advancement, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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