Cybersecurity Risk Manager
5 days ago
Balbix is a pioneering cybersecurity posture automation company that has revolutionized the way organizations manage their cyber risk. With its cutting-edge platform, Balbix empowers security teams to accurately inventory cloud and on-prem assets, conduct vulnerability management, and quantify cyber risk in monetary terms.
The company boasts an impressive customer base of global 1000 companies and is backed by renowned investors, including John Chambers, former CEO and Chairman of Cisco. Balbix has received widespread recognition, including being named a Cool Vendor by Gartner and receiving numerous industry awards.
About this RoleJob SummaryWe are seeking an experienced Cybersecurity Risk Manager to join our team. As a Senior Customer Success Manager, you will be responsible for working directly with customers to identify their Cyber Risk management requirements, determine how Balbix can meet those needs, implement the solution, and help them achieve desired outcomes.
Main Responsibilities- Serve as the primary point of contact for customers throughout their entire journey, from onboarding to support, expansion, and renewals.
- Develop trusted advisor relationships with customer stakeholders and executive sponsors.
- Proactively engage with customers to drive business outcomes, identify and eliminate roadblocks to successful adoption.
- Create and deliver success plans built around customer desired outcomes and drive product adoption and growth.
- Lead various customer engagement activities, including QBRs, onboarding meetings, renewals management, etc.
To be successful in this role, you should possess:
- Bachelor's / Master's degree in computer science or related technical field.
- 5+ years of experience, with minimum 3+ years in customer-facing roles like CSM / TAM.
- Knowledge of cybersecurity domain required.
- Outstanding presentation and communication skills.
- Experience working directly with senior customer stakeholders (up to CXO levels).
- Passion for problem-solving and strong organizational skills.
- Experience with Big4 consulting is a plus.
Balbix offers comprehensive medical, dental, vision, life insurance, and long-term disability coverage for you and your family. Our flexible time-off policy encourages you to take time off when needed. We're located near Santana Row, offering a great work-life balance.
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