Full-time Store Manager

3 weeks ago


Manchester, Connecticut, United States Forever 21 Full time
Job Summary

We are seeking a highly motivated and experienced Full-time Store Supervisor to join our team at Forever 21. As a key member of our store operations team, you will be responsible for supporting the success of all operational and visual functions in the store.

Key Responsibilities
  • Customer Service: Create a welcoming environment and experience for customers by maintaining and executing a customer-first mentality.
  • Leadership: Serve as a role model to part-time store supervisors and sales associates in areas of customer service, driving sales, cash management, inventory, and follow-up with customers.
  • Mentorship: Act as a mentor to part-time store supervisors and sales associates by following the company's customer FIRST model.
  • Store Earnings: Lead the overall store earnings by driving top-line sales while managing controllable contribution.
  • Leader on Duty: Spend at least 60% of the shift performing Leader on Duty tasks.
  • Training and Development: Educate and provide feedback to part-time store supervisors and sales associates on increasing sales through service standards, product knowledge, store presentation, and replenishment.
  • Merchandise Handling: Train, coach, and direct part-time store supervisors and sales associates on merchandise handling, shipment processing, merchandise presentation, and visual techniques as needed.
  • Store Operations: Support daily merchandising, styling, floor set planning and execution, replenishment, launches, updates, shipment, zero-selling reports, loss prevention, and service.
Requirements
  • Education: High school diploma or equivalent required; college degree and/or relevant retail work experience preferred.
  • Experience: At least 1 year of retail experience; prior supervisory or management experience preferred.
  • Skills: Strong customer service skills, exceptional communication, organizational, and time management skills, and ability to develop and train others.
  • Physical Demands: Ability to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced retail professional looking for a new challenge, please submit your application today.



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