Customer Service Training Ambassador

5 days ago


Philadelphia, Pennsylvania, United States NWON Opportunities Full time
Job Description

NWON Opportunities is seeking a seasoned Community Service Representative Manager to lead our team in Center City. The ideal candidate has 3 years of supervisory experience and the ability to coordinate and facilitate training for CSRs.

Key Responsibilities:

  • Oversee and coordinate CSRs who serve as Goodwill Ambassadors for NWON, engaging residents, building owners, workers, and visitors.
  • Coordinate public outreach efforts across CSR Team Member Service Areas, ensuring high-quality engagement with those seeking information and problem-solving assistance.
  • Assure that the CSR team has an updated knowledge about Center City, its office complexes, public services, surrounding areas, landmarks, transportation, local restaurants, and points of interest.
  • Oversee and assure CSR Teams' active engagement of residents, workers, and visitors encountered in the Teams' Service Areas.
  • Identify potential community relations and public safety issues in the public environment and report such issues within the district and with other affected City Agencies.
  • Communicate effectively with peers and the Director, displaying accuracy and attention to detail in both verbal and written communications.
  • Achieve certification in CPR and First Aid procedures to assist members of the public in required situations.

Requirements:

  • Must have a valid unexpired driver's license.
  • Ability to walk and stand for extended periods in varied weather conditions.
  • Ability to work outside in inclement weather with moderate exposure to varied weather conditions.
  • Excellent customer service skills, interpersonal skills, and team leadership abilities.
  • At least two years of people management experience in customer service or related industry.

The estimated salary for this position is $60,000-$80,000 per year, depending on experience. We offer a great place to work with opportunities for growth and development.



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