Patient Services Coordinator

1 week ago


Lakewood, Ohio, United States Signature Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Signature Health. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive exceptional care and support throughout their journey with us.

Key Responsibilities
  • Registration and Scheduling: Accurately and efficiently register patients, verify insurance information, and schedule appointments in a timely manner.
  • Patient Communication: Provide excellent customer service, answering phone calls, greeting patients and their families, and addressing any concerns or questions they may have.
  • Financial Management: Collect copayments and other amounts owed, ensuring patients are aware of their financial responsibility and referring them for financial assistance when needed.
  • Administrative Support: Provide administrative support to the office, including scanning, faxing, and mailing documents.
  • Electronic Health Record (EHR) Management: Accurately update patient information and insurance coverages in the EHR system.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1 year of office, customer service, or related experience required. Medical office experience preferred.
  • Skills: Proficiency in Epic, our EHR system, and other platforms necessary to complete assigned tasks. Strong communication and organizational skills.
Working Conditions

This role requires the ability to work in a fast-paced environment, with flexibility to work evenings and extended hours as needed. The ideal candidate will be able to multitask, prioritize tasks, and maintain a high level of accuracy and attention to detail.



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