Payment Operations Coordinator

4 weeks ago


Duluth, Minnesota, United States Park State Bank Full time
Job Summary

Park State Bank is seeking a highly skilled Payment Operations Coordinator to support the Payment Operations team in the ownership and processing of various bank payment systems.

The ideal candidate will have prior experience or internships in banking, payment operations, or a related field, and possess strong communication skills, both written and verbal. Customer service focus, willingness to learn and adapt to new processes and technologies, and ability to maintain confidentiality of customer information are essential.

The Payment Operations Coordinator will be responsible for verifying and processing incoming and outgoing wire transfers, conducting daily reviews of cash vault services reports, and ensuring accurate and timely processing of client deposits. Additionally, the role will involve reviewing and managing dormant accounts, ensuring compliance with bank policies, industry regulations, and security protocols during all payment processing activities.

The successful candidate will also provide backup support for the processing of wire transfers, ACH transactions, and other payment systems, and collaborate with team members and other departments to resolve payment-related issues and account exceptions.

Key Responsibilities:

  1. Verify and process incoming and outgoing wire transfers, ensuring accuracy, completeness, and compliance with bank policy and regulatory requirements.
  2. Conduct daily reviews of cash vault services reports and ensure accurate and timely processing of client deposits.
  3. Review and manage dormant accounts, ensuring adherence with internal policies and regulatory requirements.
  4. Ensure compliance with bank policies, industry regulations, and security protocols during all payment processing activities.
  5. Provide backup support for the processing of wire transfers, ACH transactions, and other payment systems.
  6. Collaborate with team members and other departments to resolve payment-related issues and account exceptions.

Requirements:

  • High School Diploma or equivalent
  • Prior experience or internships in banking, payment operations, or a related field
  • Strong communication skills, both written and verbal
  • Customer service focus
  • Willingness to learn and adapt to new processes and technologies
  • Ability to maintain confidentiality of customer information

Working Conditions:

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices and out-of-town/overnight business travel required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

General Notice:

This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary.



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