Customer Experience Representative Bilingual
5 days ago
About the Role: This position requires a highly organized and detail-oriented individual who can work independently and as part of a team. The ideal candidate has 1-3 years of experience in a customer-facing role within a contact center environment and is fluent in Spanish. If you are passionate about delivering outstanding customer experiences and have a strong ability to communicate effectively, we encourage you to apply.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and chat
- Resolve customer issues efficiently and effectively
- Work collaboratively with internal teams to provide timely and accurate resolutions
- Develop and maintain a strong understanding of our products and services
Requirements:
- 1-3 years of experience in a customer-facing role within a contact center environment
- Fluent in Spanish
- Exceptional communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
Salary: $45,000 - $55,000 per year, depending on experience.
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
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