Employee Experience Manager

4 weeks ago

Florida, United States Pipedrive Full time

About the Role:

We are seeking a highly skilled Employee Experience Manager to join our team at Pipedrive. As a key member of our People & Culture department, you will be responsible for developing and executing a global events strategy that fosters a sense of belonging and community among our employees.

Key Responsibilities:

  • Develop and implement event and communication strategies to improve employee engagement across multiple sites, platforms, and channels.
  • Partner with Director Internal Comms, PR & Social, Employer Branding, DEBI, and other key stakeholders to develop and execute a comprehensive global events strategy.
  • Be the 'voice' of your site(s), leveraging our core comms channels to engage employees, including managing local digital signage, becoming a trained content creator for our intranet, and sitting on your local Site Leadership Team.
  • Create and maintain community management strategies to foster connections among employees, both locally and globally.
  • Develop programs that connect employees with customers and their stories to encourage a customer-first mindset and create experiences for our customers that strengthen our relationship with them.
  • Create comprehensive playbooks and guidelines for team-building events and activations, ensuring a consistent and global approach.
  • Ensure our offices remain welcoming, world-class, and well-stocked.
  • Complete all tasks associated with the employee lifecycle, including managing queries through the HR ticketing system, issuing required documentation, updates to our HRIS platform, onboarding and offboarding, employee HR Inductions, and promoting a positive and inclusive work environment.
  • Manage business travel for employees, including flight and hotel arrangements and assistance with business visas where required, ensuring cost efficiency and policy adherence.
  • Maintain accurate and up-to-date employee records in HR databases and appropriate drives, ensuring the confidentiality and security of employee information.
  • Administer employee benefits programs, ensuring appropriate onboarding and offboarding, and act as a point of contact for employees regarding benefits questions.
  • Ensure compliance with local labor laws and company policies, assist in the development and implementation of HR policies and procedures, and prepare and submit required reports to local government agencies.

Requirements:

  • 5+ years of experience from a similar role in HR and/or communications.
  • Great experience in events management, with excellent communication skills.
  • Good grasp of effective communication strategies and channels.
  • Ability to liaise and negotiate with suppliers, ideally with a 'little black book' of local/global contacts and/or vendors.
  • Ability to advise and influence others.
  • Understanding of drivers of employee engagement.
  • Attention to detail and ability to work at speed.
  • Experience in budget management, specifically in relation to event costs.
  • Experience of working in a scale-up environment is a plus.
  • 'One team' spirit is a must.

About Pipedrive:

We are a value-driven work environment where people come first. We have a lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga, and Berlin. We are a team serious about getting things done while not taking ourselves too seriously. We offer a competitive salary and bonus system, all the benefits you'd expect from a great employer, and lots of room for personal and career development.

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