Mobile Sales Representative
4 weeks ago
As a Mobile Associate at T-Mobile, you will be part of a dynamic Retail Team of Experts, bringing the T-Mobile brand to life. You will be a brand ambassador, building energy and excitement around our products and services.
You will be passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.
You will immerse yourself in significant connections with our customers, and your ability to build new and deepen existing relationships will be unmatched across the wireless industry.
You will continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate, and recommend device and service solutions.
This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.
Key Responsibilities- Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love.
- Approach service and sales needs with composure, integrity, and compassion.
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, Retail environment preferred.
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
- Effective at balancing customer needs and performance goals.
T-Mobile offers a comprehensive Total Rewards Package, including a competitive base salary and compensation package, annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.
We are committed to providing a safe and inclusive work environment, and we are an Equal Opportunity Employer.
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