NOC Operations Manager

4 weeks ago


Columbus, Ohio, United States Cloudious LLC Full time
Job Overview

Position Type: Contract

Compensation: $85 per hour

Key Skills Required
  • Demonstrated expertise in Network Operations Center (NOC) with a comprehensive understanding of network management and IT infrastructure, particularly in Azure cloud environments.
  • Proficient in IT Service Management (ITSM) and ITIL frameworks.
  • Experience in leadership roles, overseeing team members is essential.
ResponsibilitiesTeam Leadership
  • Guide, mentor, and inspire a team of NOC engineers and analysts.
  • Promote a collaborative and positive workplace culture that fosters innovation and ongoing improvement.
  • Conduct regular evaluations of team performance, providing constructive feedback and coaching.
Operational Management
  • Supervise the 24/7 operations of the NOC, ensuring prompt and effective incident resolution.
  • Work in conjunction with other IT departments to facilitate smooth communication and coordination during incident responses.
Process Enhancement
  • Regularly assess and refine NOC processes and protocols for incident detection, resolution, and escalation.
  • Adopt best practices and industry standards to boost the efficiency and effectiveness of NOC operations.
Incident Oversight
  • Oversee the complete incident management lifecycle, from initial detection to resolution and subsequent analysis.
  • Collaborate with other IT teams and external partners to ensure timely incident resolution.
Resource Allocation
  • Effectively distribute resources based on workload and priority levels.
  • Identify training requirements and offer professional development opportunities for team members.
Documentation Management
  • Ensure the maintenance of accurate and current documentation of procedures and incident response strategies.
  • Regularly review and update documentation to reflect environmental changes.
Performance Evaluation
  • Establish and monitor key performance indicators (KPIs) for the NOC, reporting on outcomes and identifying areas for enhancement.
  • Create reports and dashboards to provide insights into network performance and health.


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