Service Support Field Advisor

3 weeks ago


Chicago, Illinois, United States Rivian Full time

About Rivian:

Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable future. Our mission is to keep the world adventurous forever, and we're seeking talented individuals to join our team as Service Support Field Advisors.

As a Service Support Field Advisor, you will be the on-site liaison between our Centralized Service Support Operations Center and Service Center Front of House operations. You will be the end-to-end point of contact for Rivian owners and fleet companies needing assistance with vehicle education, charging, and connectivity questions, as well as roadside or servicing/repair of their Rivian vehicle.

Responsibilities:

  • Act as the on-site liaison between the centralized Service Support Operations Center and Service Center Front of House operations.
  • Provide exceptional customer service, utilizing strong listening and comprehension skills to triage situations and determine the best servicing solution.
  • Document customer concerns, determine if a quick technical solution is available, execute the resolution, and document.
  • Collaborate with the Remote Diagnostic Team to create a service ticket and work towards resolving complex issues.
  • Able to travel to Rivian's factory for periodic support.

Qualifications:

  • Required levels of experience will vary based on business need.
  • Enthusiasm and passion for Rivian and electric vehicles.
  • Empathy, sincerity, patience, and strong communication skills.
  • Excellent follow-up and probing skills.
  • Strong problem-solving capabilities.
  • The ability to maintain composure under pressure and deal with ambiguity.
  • The ability to multi-task and navigate multiple work streams and tools.
  • Willingness to learn new and innovative automotive technologies.
  • Work in a team-based environment and achieve a common goal.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We are committed to ensuring that our hiring process is accessible for persons with disabilities.


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